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Policies


Privacy

Privacy Policy by TRUSTeYour privacy if very important to us! We will never sell, lease, share, trade or release any of your information. The only information kept on file is for your convenience for reordering or account creation with us. We are the only people that have access to this information and we take keeping it secure very seriously.

Shipment Packaging, Product Packaging & Labeling

Our products are labeled according to FDA regulations for homeopathic drugs, registered with the FDA, and manufactured in our FDA registered facilities in the USA. The skin conditions our products treat can on occasion be embarrassing. We assure you that our products are delivered in plain packaging with only the company name, "Natures Innovation, Inc.", and return address on the outside. There is NO mention of the product within in an effort to protect your privacy.

Your Credit Card Statement or PayPal Account

Your credit card statement or PayPal account will simply say "Nature's Innovation, Inc." with no mention of what product you ordered or what the product is used for.

Third Party Information

Your information will NEVER be sold, exchanged, transferred, or given to any other company for any reason whatsoever other than for the express purpose of delivering the purchased product requested by the customer (e.g, USPS or UPS). We do not retain credit card information in our system, but we do retain your name, address, and phone number to expedite the ordering process in the future as well as to improve customer service (your information helps us respond to your customer service requests and support needs much more efficiently). However, as stated above, your information is only available to us and will never be shared in any way, shape, or form.

Site Security

You can feel confident when ordering with Naturasil knowing that our site is 100% secure. All information you send through our website is encrypted in a way that makes it very difficult for someone to decode. We also implement several other security measures to maintain the safety of your personal information at all times. If you are still uncomfortable submitting your information over the web, we encourage you to order by phone, fax, or mail. You can find further contact information under our 'Contact Us' page.


Merchant Return Policy

We want you to be completely satisfied with our all-natural products, that we offer a 90-Day 100% Money Back Guarantee.

  • We simply ask that you make a diligent effort to use the product(s) as directed for at least 30 days.
  • Returns must be received by our facility within 90 days of the purchase date.
  • For orders purchased via Naturasil.co.uk please specify that you purchased via our UK-EU site by adding "UK" to the end of your order number.
  • Returns that do not accompany name, address, and order number can not be credited to an account and will be discarded.
  • You may want to insure your return to assure it's arrival at our facility.
Return merchandise to:
Natures Innovation, Inc.
5317 Palmero Court
Buford, GA 30518

 

Exchanges

If you have purchased the wrong product, we will gladly exchange the unopened container for another item.

Refused Items or Undelivered Packages

If ordered product(s) are refused upon delivery or undeliverable, the returned products will be subject to a 15% restocking fee and the shipping cost deducted from the total refund amount.

Order Cancellation Policy

Please notify us of a cancellation as soon as possible via phone at 001-866-371-2499 or via email during business hours of 9-6PM EST M-F.

By using our site, you consent to our policies and procedures. If we decide to modify our policies, we will post those changes on this page. If you have any questions regarding our these policies and procedures, please feel free to contact us and we will be happy to address any concerns or questions you may have.

Our policies were last modified on 03/20/2012. You are officially up to date on our policies. Now, go shopping!


Attention! From the outside the UK or Europe? Please Order from our US Site  United States & Worldwide

Contact Us

Have questions or comments?
Contact Us: info@naturasil.co.uk
Call Us: (866) 371-2499
9AM-6PM EST USA
Monday - Friday

Privacy Policy by TRUSTe

Giving Back

Naturasil® is proud to announce our partnership with Women for Women International® to provide women survivors of war, civil strife and other conflicts with the tools & resources to move from crisis and poverty to stability...[Read More]

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Natures Innovation, Inc., Health & Medical - General, Buford, GA Privacy Policy by TRUSTe
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